Support

FAQ

Q1: How long can I get the feedback after we send the inquiry?

A: We will reply to you within 24 working hours.

Q2: Are you a direct manufacturer or trading company?

A: We are a direct manufacturer with our own international sales department. We produce and sell products by ourselves.

Q3: What products can you offer?

A: We specialize in manufacturing various motors for household and industrial vacuum cleaners, as well as other power tool motors.

Q4: What applications do your products relate to?

A: Our products are the core components for household and industrial vacuum cleaners, air pumps, etc.

Q5: Can you do customized products?

A: Yes. We mainly provide customized products according to customers’ drawings or samples.

Q6: What is the lead time for samples and mass production?

A: Samples can be finished within 10 working days.Mass production generally takes 30-45 days. For large orders, lead time will be adjusted based on actual quantity.

Q7: How about the production capacity of your company?

A: Our annual production capacity reaches 10 million units.

Q8: How do you guarantee product quality?

A:
Before production: strict design process, incoming material inspection, supply chain audit and consistency confirmation.
During production: complete quality assurance system, 100% inspection for key processes.
After production: dynamic balance test for each rotor and aging test for each motor.

Q9: What are your payment terms?

A: We will confirm trade terms with you, such as FOB, CIF, CFR, EXW, etc.For mass orders, 30% deposit before production and 70% balance before shipment.Payment is mainly made by T/T.

Q10: How will you deliver the goods to us?

A: Usually we ship goods by sea. We are located in Jiangmen, China, only 31 km away from Jiangmen Port, with convenient and efficient logistics.If you need urgent delivery, we can also ship by air or express.



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